Refund and Returns Policy

Prices / Terms / Discounts

Prices listed in the SciMac online catalogue are retail pricing. The listed prices are current at time of posting. Current Business Account Customers please log in to your account to view distributor discount pricing. Please call customer service for large quantity volume discounts or customer exclusive pricing. Note: All prices online are subject to change without notice.

Shipments

SciMac keeps an extensive inventory of products listed in our online catalogue for immediate shipment. In the event that your order cannot be filled completely SciMac will ship a partial shipment. Items not available will be backordered and shipped when available. Your Sales Order confirmation will list the expected Delivery dates. Unless otherwise noted on your sales order we will ship UPS Ground. Shipping charges are listed on your sales order confirmation with the exception of overweight shipments. Exact costs for heavy or bulky shipments will not be available till your order is ready to be sent.

Note: If you prefer your order to ship complete (in full) please note this when placing your order.

Returns

SciMac accepts returns, for unsatisfactory merchandise, within 10 days of receipt, providing the merchandise is received in original condition. All returns need to have a Return Authorization (RMA ) number included with the original purchase order or sales order and packing slip. Please call customer service to receive your Return Authorization (RMA) number. SciMac cannot be responsible for materials returned without authorization.

Returns for other reasons are subject to a 25% Restocking Fee.